Delete your Property Plaza Owner account

Option 1 — Delete from inside the app (recommended)

1. Open the Property Plaza Owner app on your iPhone or Android device.
2. Sign in to your account if prompted.
3. Tap the Profile tab.
4. Tap Account, then Delete account.
5. Read the warning dialog carefully, then confirm by tapping Delete account.

What happens when you delete your account

• Your active listings are deactivated immediately. They no longer appear to property seekers.
• No refund is issued for the unused portion of any paid listing period, or for unused credits.
• Within 30 days your personal data is permanently anonymised: your name, profile photo, address, citizenship, email address and phone number are erased from your account record, and your device push-notification tokens are deleted outright.
• Some records are kept, with your identity removed from them. Your listings and their photos are withdrawn from the platform but retained, because Indonesian tax law requires the financial trail behind them. Messages you sent stay readable to the person you were talking to, with your name removed.
• During those 30 days you can cancel the deletion by signing back into the app. Your account is restored exactly as it was at the moment of deletion.
• After 30 days the anonymisation runs and cannot be undone.

Option 2 — Request deletion if you cannot access the app

If you have lost access to the Owner app — for example you no longer have the phone number or email associated with the account, or you have lost your device — you can request deletion by email:

1. Send an email to support@property-plaza.id.
2. Use the subject line: Account deletion request.
3. Send it from the address associated with your Property Plaza account if you can. If you cannot, send it from any address and include enough detail for us to find your account: full name, the phone number used at sign-up, and roughly when you signed up.
4. We verify your identity manually and confirm deletion within 14 days.

Everything described above — deactivation of paid listings, no refund, and the 30-day permanent deletion — applies equally to deletions requested by email.

Need help?

If you have questions before deleting your account, contact us first:

• Email: support@property-plaza.id
• WhatsApp: +62 823 4189 1047

Our Privacy Policy has the full detail on what data we hold and how we delete it.