Privacy Policy

Effective Date : 20-11-2024

At Property Plaza ("we," "our," or "us"), your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform. Property Plaza connects villa owners with long-term tenants in Bali. By using Property Plaza, you agree to this Privacy Policy. If you do not agree, please stop using our services.

1. Information We Collect

a. Personal Information

When you register, contact us, or use our platform, we may collect:

  • Name, email address, phone number, and date of birth.
  • Payment details for transactions (such as bank account or credit card information).
  • Government-issued identification documents, if required for account or ownership verification.

b. Property-Related Information

Depending on your role:

  • For villa owners: property details such as location, size, rental price, photos, and relevant legal documents.
  • For tenants: rental preferences, search history, and messages with property owners.

c. Usage Data

We automatically collect information about how you interact with our platform, including:

  • Device type, operating system, and browser type.
  • IP address, approximate location, and log files.
  • Pages visited, time spent on the platform, and links clicked.

d. Communication Data

  • Messages exchanged between owners and tenants on the platform.
  • Feedback, questions, or support requests you send to us.

2. How We Use Your Information

We use your information for the following purposes:

a. To Provide Our Services

  • Connect villa owners with prospective tenants.
  • Process payments and generate invoices.
  • Send notifications about account activity, listings, or platform updates.

b. To Improve the Platform

  • Analyze usage patterns to improve functionality and user experience.
  • Conduct research and surveys for development purposes.

c. Legal and Compliance

  • Verify user identity to prevent fraud and unauthorized activity.
  • Comply with applicable legal and regulatory obligations, including Indonesian data protection law (UU PDP).

d. Marketing and Communication

  • Send promotional messages or updates about Property Plaza.
  • Personalize marketing based on your preferences and activity.

You can opt out of marketing emails at any time by clicking "unsubscribe" or adjusting your account settings.

4. Data Retention

We keep your personal information only as long as necessary for the purposes described in this Privacy Policy, including legal, tax, and regulatory obligations.

  • Account information: kept until you delete your account or after 5 years of inactivity.
  • Communication data: kept as needed for auditing or legal compliance.

5. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal data:

a. Access and Update

You can access and update your personal information through your account settings or by contacting us.

b. Deletion and Portability

You may request that we delete your personal data or transfer it to another service, where applicable.

c. Opt-Out

You can opt out of:

  • Marketing emails by clicking "unsubscribe."
  • Cookie-based data collection (see Section 6).

d. Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time. To exercise any of these rights, contact us at privacy@property-plaza.com.

6. Cookies and Tracking Technologies

Property Plaza uses cookies and similar technologies to:

  • Remember your preferences and improve functionality.
  • Analyze traffic and usage to improve our services.
  • Serve relevant advertisements, where applicable.

You can manage or disable cookies through your browser settings. Note that disabling cookies may limit some platform features.

7. Data Security

We take data security seriously. Our measures include:

  • Encryption of sensitive data during transmission and storage.
  • Regular security audits and vulnerability testing.
  • Restricted access to personal data, limited to authorized personnel only.

While we work hard to protect your information, no method of data transmission over the internet is 100% secure. You use the platform at your own risk.

8. International Data Transfers

If you use Property Plaza from outside Indonesia, your information may be transferred to and processed in Indonesia or other countries with different privacy laws. We take reasonable steps to protect your data during these transfers.

9. Third-Party Links and Services

Property Plaza may contain links to third-party websites or services. This Privacy Policy does not cover those websites. We recommend reviewing their privacy policies before sharing your information with them.

10. Children's Privacy

Property Plaza is not intended for anyone under 18 years old. We do not knowingly collect personal information from children. If we discover such data, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Please review this policy regularly.

12. Contact Us

For questions, concerns, or requests about this Privacy Policy, contact us at:

  • Email: privacy@property-plaza.com
  • WhatsApp: +62 823 4189 1047
  • Address: Jl. Sempol No. 17B, Pererenan, Bali 80351